FAQs
Ask Us Anything!
Have any questions? We are here to assist you.
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General
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Pricing
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Miscellaneous
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Privacy and Data Sharing
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User Guide / Troubleshooting
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Product
General
At Zoala, we innovate well-being approaches for schools, to improve learning, empower students and educators to excel and realize their full potential using AI, Mobile and web technologies.
At Zoala, we believe our mind shapes who we are today and who we become tomorrow. We’re committed to a future where ‘Mental Wellness Comes First.’
Zoala, fully powered by AI, is your 24/7 wellness buddy, Zo, offering a non-judgmental, supportive listening ear whenever you need it.
Zoala is more suitable for adolescents aged 10-19!
Zoala places adolescents at the centre of the user experience. We focus on supporting and developing adolescents’ mental well-being. Zoala serves as a platform for professionals and families to gain a deeper understanding of their adolescents’ state of mental wellness, as we also understand that a robust support system is needed.
Definitely not!
Zoala serves as an additional/complementary resource and support to psychology clinics and medical professionals and aims to be able to complement them in their line of work.
Zoala helps to create self-awareness and de-stigmatise adolescents’ mental wellness journey. We aim to provide early detection or intervention for adolescents by insights obtained through using industry-practised frameworks and models.
Zoala places the adolescents’ at the centre of the user experience. We focus on supporting and developing children’s mental health and well-being. We also understand that a robust support system is needed. Hence, Zoala also serves as a platform for therapists and families to gain a deeper understanding of their child’s state of mental wellness.
Yes. Zoala has its board of (mental) healthcare advisors.
Zoala augments mental health industry professionals, education service providers, adolescents, as well as families who need mental health support.
Zoala AI chatbot has been designed and developed for adolescents aged 10-19.
Yes, Zoala has features that will give parents/guardians/teachers an overview of the adolescents’ mental wellbeing status!
Zoala is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self and any other medical emergencies.
Zoala cannot and will not offer medical or clinical advice in these cases. It can only suggest that users seek advanced and professional medical help.
We are currently only available in Singapore, Malaysia and Indonesia. We have plans to expand into the APAC region; we look forward to working with you.
Our application is currently available in English.
While Zoala can engage in conversations in various languages, its primary language remains English. We’re actively working to include more languages as we welcome users from different cultures.
Zoala will always be there for you!
Zoala can respond at any time of the day, 24/7.
Zoala is a 24/7 companion for adolescents, offering a safe space for meaningful, non-judgmental conversations.
It helps adolescents become more self-aware through vibe check-ins, understand their mental wellbeing, learn coping strategies, build self-care and positive habits, and seek help when needed.
Zoala helps schools to monitor a large group of students’ mental wellness. Schools automatically get trends and periodic reports of how your students are doing to get a systematic understanding whether a class is more stressed than usual.
Zoala helps to connect important stakeholders such as parents, school counsellors and students all at once.
Zoala is an AI-powered platform that uses Machine Learning to provide you with exclusive insights into your mental well-being. It also employs one of the most effective treatment techniques, Cognitive Behavioural Therapy (CBT), to help you understand and recognize your behavioural patterns. Zoala utilizes a large language model informed by questionnaires based on the Depression-Anxiety-Stress (DAS) evaluation, including DAS21 and PHQ-9, as well as Personality Evaluation using the Big Five personality model.
At the same time our learning space is build on PERMA-V framework, helping adolescents to build coping skills and positive habits.
Zoala helps to connect important stakeholders such as parents, school counsellors and students all at once.
CBT is a widely recognized therapeutic approach that views thoughts, feelings, physical reactions, and actions as interconnected. For instance, a negative thought can trigger negative emotions, uncomfortable physical sensations, and unhelpful behaviors. By examining these four components, CBT helps break down and address complex mental health issues.
While Zoala is not a treatment tool, it adopts a similar approach, encouraging adolescents to self-cope and manage their challenges before considering further intervention.
Pricing
We are always happy to explore and discuss.Fill in the contact form here and we will get in touch with you!
https://www.zoala.co/contact
We understand that determining if Zoala is the right fit can be challenging. To help you decide, we can provide examples of how existing schools are successfully using Zoala. Additionally, you can explore our interactive demo and reach out to our team for personalised support.
Drop us an email at hello@zoala.co.
We collaborate with school leaders, counselors, and staff to promote well-being in schools. Schools can utilise their standard procurement procedures to pay for our services.
We offer flexible business models tailored to your needs and run periodic promotions. Contact us for more details.
Miscellaneous
We are looking to partner with passionate and like-minded organisations, so please email us at partnership@zoala.co to chat with us.
We are always on the lookout for talent! If you are a driven individual with a passion for mental wellness – a priority issue facing the world today and modern-day technology.
Join the Zoala family for a meaningful and rewarding experience.
Kindly send us an email to hr@zoala.co with your CV and cover letter attached.
Feel free to reach us at hello@zoala.co for any questions or to schedule a demo. We’re happy to give you more info and demonstrate how our service supports mental resilience among adolescents.
Privacy & Data Sharing
Yes, all conversations between you and Zoala are confidential and encrypted. Only you can access and view your conversations
For details on how we protect your data, please read our Privacy Policy (see section 3: How we secure and protect your information).
The Zoala app does not track your phone usage. However, app activities, such as interactions with Zoala, are recorded. This is to help you proactively when in need of support or help.
These activities are kept strictly within Zoala and are not shared with third parties outside of adolescent mental health support groups.
User Guide/ Troubleshooting
You can reset your username/password from the application itself. Under settings, you will find “Account & password”, and you can follow the instructions to change your email/password on the mobile app
You can chat with Zoala by downloading the app from the Android or iOS App Store. Connect with us to get started.
You don’t have to use your real name, but we recommend it so we can better assist you proactively and when needed.
To change the details once registration is done with the app, we recommend reaching out to your respective school or Zoala Support. This is to protect and safeguard you.
Resetting chat history is not available at the moment. While you cannot reset the chat history at this time, you have control over how you interact with Zoala. You can start new topics or guide the conversation in different directions, ensuring the chat aligns with your current needs.
Want a break from notifications? Here’s how.
For iOS users: Go to Settings → Notifications, select the app, and ensure that “Allow notifications” is off.
For Android users: Go to Settings → Apps & Notifications → Notifications → App Notifications → Choose Zoala → Turn off notifications.
Additionally, you can manage notifications directly within the app.
To do this:
- Go to Profile.
- Select Settings.
- Tap on Preferences.
- Turn off Daily Notifications.
However, we don’t recommend opting out, as you’ll miss out on important updates, school announcements from teachers and counsellors, and personalised 1-on-1 chat messages.
If you change your phone number, there is no impact on your user experience with the Zoala app. The app doesn’t require a phone number or information associated with it.
The registration is through email.
The Zoala app currently doesn’t support voice or audio features. However, you can use your device’s voice technology (e.g., Siri) to create a voice-to-text experience. We’re listening to your feedback and are working on adding this feature in the future.
Email verification is an industrial practice to confirm that the provided email is legitimate and the user is not a bot. future.
Kindly try again; please contact our customer service team (support@zoala.co) if the problem persists.
To change your email, please submit a request to your school’s administrative office. Include your current email address and the new one you wish to use. The school will process your request and update your contact information.
To delete your Zoala account, follow these steps:
- Go to the Settings section.
- Select Request Account Deletion.
Your account deletion request will be processed according to our guidelines.
To delete your Zoala account, follow these steps:
- Go to the Settings section.
- Select Request Account Deletion.
Your account deletion request will be processed according to our guidelines.
Product
Journaling
No, other students will not have access to your journal. Your entries are private and accessible only to you. Zoala safeguards your data, ensuring it remains secure and confidential, protecting your privacy.
Your journal entries are securely stored on Zoala’s platform, kept private and encrypted. They are accessible only to you.
Data-Driven
Zoala tracks and analyses your mood patterns over time, helping to identify emotional trends. This insight supports the development of personalized coping strategies and enhances your overall well-being.
Gamification
XP, or experience points, are a key component of gamification. Users earn XP by completing tasks, overcoming challenges, or reaching milestones. As they accumulate XP, they can level up or unlock rewards, fostering motivation through a sense of progress and achievement.
The game features an XP system where players earn points by completing activities and daily or weekly quests. The more they engage, the more points they accumulate, unlocking additional rewards. This structure encourages consistent participation, making the experience both enjoyable and rewarding
