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Partner Success Manager

Why Zoala?

We, at Zoala, are in search of a Partner Success Manager to join our fast-expanding team that is set to make a difference in the mental wellness space powered by modern-day technology and Artificial Intelligence (AI). You will be shaping our partnerships’ customer excellence team - building the foundations and developing plans for future business-oriented solutions. Come join us as we move to advocate ‘Mental Wellness, First’. 

Your Daily ZOALA Experience

Formulate strategic business development

  • Develop and execute the strategic business development plan while working with key internal stakeholders.

  • Be a champion for partners across multiple internal functions to ensure partners' needs and expectations are met.

  • Collaborate with the marketing and product team to develop a personalised approach to all partners and to align Zoala's internal goals with new and existing partner relationships.

  • Create a systematic, process-driven approach to partner outreach and relationship management.

  • Research partners, identify key players and generate interest.

Partner growth planning and enablement

  • Negotiate and finalise the agreement with partners in accordance with the company’s contract guidelines and policies.

  • Develop and implement overarching partnership and business development strategy,  processes, structure, and best practices across the company.

  • Provide onboarding and training for new partnerships.

  • Provide professional support to enhance partners’ dedication to Zoala.

  • Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals.

Partnership management 

  • Prepare regular progress reports and forecasts for internal and external stakeholders using CRM tools to monitor performance, manage pipeline reports and identify new business and existing opportunities.

  • Maintaining and deepening relationships with existing partners.

  • Work with stakeholders to review gaps and opportunities in businesses.

  • Maintain and share professional knowledge through education, networking, events, and presentations.

The Career Requirements

  • Degree holder (Preferably with a degree in Business/Sales, or related fields).

  • Minimum 2 years of experience in a customer-facing or similar role, and a strong track record of success in building strategic partnerships. 

  • Strong project management, execution and organisational skills.

  • Able to deliver presentations.

  • Proficient in data analysis, forecasting, and budgeting.


Hang on! Life's a two-way street! Here's what you'll enjoy while spending time with us.

Work-Life Balance - We encourage you to find a balance between your work and personal lives. It isn't about how many hours you spend at home or at work; it's about the structure you establish that brings energy to both aspects of your life. We believe striking the right balance is critical to life-long happiness and fulfilment. 

Mentorship & Career Growth - Our team is dedicated to supporting every entrant into the ZOALA family. We care about your career growth and strive to engineer your professional development across a diversity of fields so that you develop all-rounded competencies and become adept at charting and handling the future. 

Inclusive Culture - When it comes to idea generation, we encourage diversity of opinion and difference of perspective aimed at a gainful outcome. Join an environment where you can speak your mind while consciously being respectful of the ideas of others that will surround and enrich you.


If this sounds right up your alley, but you still feel you did not check all the boxes, fret not; no one fits a job description perfectly, and there is no such thing as the perfect candidate. Let's talk! We're curious bugs and can't wait to get to know you.


Please submit an application at and let us know your passion, your purpose, and your dreams.

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